Bob Marsh, Business Development Manager, Clarion UK

Bob Marsh leads our Employment Service, a specialist service led by and in partnership with Deaf* People. Bob was keen to come and work for us in 2002 as he shares our values of learning, development and excellent customer service.

Most importantly we are a proud organisation that wins awards - we foster pride and a loud sense of voice and praise for the people we work with and the barriers they knock down. Making sure that the playing field is level is a big deal for him and for us.

We are a rapidly growing SME and provide a range of services across the UK for Deaf, hard of hearing and disabled people including:

  • Language Services to Deaf People including: BSL Interpreters
  • Learning Services to Deaf and disabled students including, notetakers, practical support workers, Mental Health and Dyslexia Tutors
  • Digital Services: A British Sign Language App and Remote Interpreting
  • Employment Services to Deaf people including Communication and Employment Consultants and Deaf Awareness Training.

Statistics show that there are 3.7 million people of working age that have a hearing loss, 135,000 of these are severely or profoundly deaf. This specific client group are four-times more likely to be unemployed but this does not deter Bob from ensuring that everyone gets an equal service and a better chance at gaining a job.

Back in 2002, none of the other traditional service providers such as Action on Hearing Loss or Dering Employment Services could provide a model of support for Deaf and hard of hearing people that worked though the recession and out of the other side.

In response to clients asking us to develop a service, Bob created the role Communication and Employment Consultant – someone with both signing and employment support skills. This is now a role that has been extended to working with Deaf people with additional, complex or significant needs through Doncaster Deaf Trust.

I was pleased, in 2002 to champion Bob Marsh to lead our UK wide service.  He now runs a team of 150 skilled and experienced Communication and Employment Consultants (CEC) who have both excellent British Sign Language skills and also employment skills. They work with Deaf people on a 1:1 basis helping them find, win and keep work. People like Ridwan.

Case study: Ridwan Ojetola

RIDWAN 400x600












Our CEC, Brigit, engaged with Ridwan  to  update and fine-tune his CV, learn about  skills and aspirations then started the all-important job searching activities.

Ridwan’s motivation and dedication to the programme plus his enthusiasm and attitude to gaining employment led to the swift success of an interview at Poundland in Southend-on-Sea in Essex where he was subsequently successful in being offered a position with this national retail chain!

Brigit and Ridwan also worked closely, with one of our key partners, in this case, Doncaster Deaf Trust, who have the reach, experience and capacity to support our small, flourishing service.    

Ridwan fitted in to his new environment almost immediately, becoming a highly valued addition to the team.  Ridwan is also encouraging Lisa and staff there to learning BSL. 

Ridwan’s Dad, Gaphar commented on behalf of the family:

“After Ridwan completed College and training opportunities we were aware of the challenges he faced on the employment market due to the competitiveness and his hearing difficulties. We met with Bob from Clarion, who is Deaf himself, and he explained about the new SES programme and then we requested that the Jobcentre referred Ridwan. Our immeasurable thanks go to Bob and his team, we are sure that more Deaf people will gain valuable benefits from their services, as Ridwan certainly did.”

Profoundly Deaf since birth, Bob started his career as a cabinet maker, but when early onset arthritis put a stop to his dexterity and curtailed his practical skills he found himself unemployed for the first time in his life.

Through personal experience, he realised how hard it was for Deaf people to access mainstream employment services and that the opportunities available to Deaf and Hard of Hearing (HoH) job seekers were not equal to that of hearing counterparts - access to training courses, communication support at interviews etc.

Determined to make changes and ensure that his fellow-Deaf peers had equal access to mainstream employability services, Bob commenced a career as an Employment Advisor for Deaf people, finding the perfect niche to make a difference.

Originally starting in East of England, Bob, using his own unique experience, single-handedly supported 50 Deaf people into employment. Bob embraced his new-found career to raise awareness of the skills that Deaf people can offer in the work-place, and promoting that there should be no barrier to Deaf people doing an equally good job, to their employers.

Bob’s name has become synonymous within the Welfare to Work industry, working for 3 major organisations, providing services for Deaf people, both in the private and charitable sectors.

His core values have always remained that Deaf people should experience no barriers in their personal or working lives. Currently managing his team across the UK, despite this huge remit, Bob always ensures that he keeps in regular contact with staff delivering services, giving invaluable advice and support, going above and beyond his role, Bob insists on meeting with clients himself to deliver his own customised and tailored services where needed. He is unique in that he has a natural aptitude for empathy and his eye for detail ensures the best quality of service for the customers.

Bob’s chosen career path quickly became his vocation as he worked tirelessly to ensure an equal playing field for Deaf jobseekers, travelling more than 5000 miles per month to visit Primes to nationally market and promote his innovative provision to aid Deaf job-seekers to seek, gain and sustain employment. Promoting his customers to employers and selling their skills.

His hard work and commitment paid off when Clarion were awarded ERSA’s Supply Chain Partner of the Year Award in 2013.

Bob worked tirelessly to ensure that all providers had this service made available to their Deaf customers and within a short space of time the number of support sessions soared to more than 260 per month and became recognised as the UK’s largest provision for Deaf and HOH people.

Each of the 150+ staff were personally interviewed by Bob himself as he wanted to provide an excellent provision to his fellow-Deaf customers. To achieve this, it was imperative that the candidates’ competence and knowledge was of the highest standard and as a Deaf man, he was best placed to assess each of them.

In all his past roles Bob has always held himself up as a role-model for Deaf people to motivate & encourage them to succeed in life and become self-supporting, moving away from benefits and lifestyle into independence. Showing customers how much healthier and rewarding their lives can become, making a huge difference not only to them but impacting on the lives of hundreds more family and friends.

Sadly, in recent years Bob has experienced debilitating health issues himself including arthritis, diabetes and Lupus. However, despite the challenges, they have not deterred him from continuing his vision. In his time working within the W2W, Bob has helped to move over 500 Deaf and HOH people into sustainable employment and off benefits.

He has inspired many of his hearing colleagues to learn sign language, who all refer to him as an inspiration, a leading light and a Champion for the UK’s Deaf community.

Teresa Scott 100x100In support of his award, Teresa Scott OBE, Founder/CEO Kennedy Scott Ltd said:

Bob is truly an inspiration and leads very much from the front at Clarion. We have partnered with Clarion for a number of years and Bob has been instrumental in providing an exceptional service to some of our own SES customers. He always goes that extra mile and has built an exemplary national service which provides Primes with the reassurance that the quality of support and service provided will be the same wherever our Deaf or HOH customers are in the country. Kennedy Scott could not do such a good job for these customers without the service and leadership from Bob. I think he wholeheartedly deserves to be recognised for a Lifetime achievement award.”

Bob, on winning the award said:

"I was completely blown away when my name was announced as the Lifetime Achievement award winner at the annual ERSA Employability Awards ceremony in London. Developing a nationally recognised specialist employment support provision for Clarion UK has always been my passion to support my fellow Deaf peers, making a real difference to their lives and many more besides. I have such a wonderful network team of Communication and Employment Specialists to extend and drive my passion throughout the Welfare to Work industry. It's a real testament to the teamwork to achieve this truly wonderful personal accolade"

Sally Chalk, Chief Executive Officer, Clarion UK

You may also be interested in these articles:

Register, Login or Login with your Social Media account:


Upcoming FE Events

Advertiser Skyscrapers

Newsroom Activity

FE News: The Future of Education News Channel shared a video in channel. 9 hours 17 minutes ago

South West Institute of Technology centre (SWIoT)

Petroc Principal Sean Mackney is supporting Love Our Colleges week by showing off the build of our South West Institute of Technology centre...

FE News: The Future of Education News Channel had a status update on Twitter 9 hours 20 minutes ago

RT @FrancisAlun: We talked a little bit about Oldham and social mobility with @TomBewick and guests. It was fun to do and #skillsworldlive…
View Original Tweet

Claire Russell has published a new article: Education world now putting more focus on planning 11 hours 34 minutes ago

Latest Education News

Further Education News

The FE News Channel gives you the latest education news and updates on emerging education strategies and the #FutureofEducation and the #FutureofWork.

Providing trustworthy and positive Further Education news and views since 2003, we are a digital news channel with a mixture of written word articles, podcasts and videos. Our specialisation is providing you with a mixture of the latest education news, our stance is always positive, sector building and sharing different perspectives and views from thought leaders, to provide you with a think tank of new ideas and solutions to bring the education sector together and come up with new innovative solutions and ideas.

FE News publish exclusive peer to peer thought leadership articles from our feature writers, as well as user generated content across our network of over 3000 Newsrooms, offering multiple sources of the latest education news across the Education and Employability sectors.

FE News also broadcast live events, podcasts with leading experts and thought leaders, webinars, video interviews and Further Education news bulletins so you receive the latest developments in Skills News and across the Apprenticeship, Further Education and Employability sectors.

Every week FE News has over 200 articles and new pieces of content per week. We are a news channel providing the latest Further Education News, giving insight from multiple sources on the latest education policy developments, latest strategies, through to our thought leaders who provide blue sky thinking strategy, best practice and innovation to help look into the future developments for education and the future of work.

In May 2020, FE News had over 120,000 unique visitors according to Google Analytics and over 200 new pieces of news content every week, from thought leadership articles, to the latest education news via written word, podcasts, video to press releases from across the sector.

We thought it would be helpful to explain how we tier our latest education news content and how you can get involved and understand how you can read the latest daily Further Education news and how we structure our FE Week of content:

Main Features

Our main features are exclusive and are thought leadership articles and blue sky thinking with experts writing peer to peer news articles about the future of education and the future of work. The focus is solution led thought leadership, sharing best practice, innovation and emerging strategy. These are often articles about the future of education and the future of work, they often then create future education news articles. We limit our main features to a maximum of 20 per week, as they are often about new concepts and new thought processes. Our main features are also exclusive articles responding to the latest education news, maybe an insight from an expert into a policy announcement or response to an education think tank report or a white paper.

FE Voices

FE Voices was originally set up as a section on FE News to give a voice back to the sector. As we now have over 3,000 newsrooms and contributors, FE Voices are usually thought leadership articles, they don’t necessarily have to be exclusive, but usually are, they are slightly shorter than Main Features. FE Voices can include more mixed media with the Further Education News articles, such as embedded podcasts and videos. Our sector response articles asking for different comments and opinions to education policy announcements or responding to a report of white paper are usually held in the FE Voices section. If we have a live podcast in an evening or a radio show such as SkillsWorldLive radio show, the next morning we place the FE podcast recording in the FE Voices section.

Sector News

In sector news we have a blend of content from Press Releases, education resources, reports, education research, white papers from a range of contributors. We have a lot of positive education news articles from colleges, awarding organisations and Apprenticeship Training Providers, press releases from DfE to Think Tanks giving the overview of a report, through to helpful resources to help you with delivering education strategies to your learners and students.


We have a range of education podcasts on FE News, from hour long full production FE podcasts such as SkillsWorldLive in conjunction with the Federation of Awarding Bodies, to weekly podcasts from experts and thought leaders, providing advice and guidance to leaders. FE News also record podcasts at conferences and events, giving you one on one podcasts with education and skills experts on the latest strategies and developments.

We have over 150 education podcasts on FE News, ranging from EdTech podcasts with experts discussing Education 4.0 and how technology is complimenting and transforming education, to podcasts with experts discussing education research, the future of work, how to develop skills systems for jobs of the future to interviews with the Apprenticeship and Skills Minister.

We record our own exclusive FE News podcasts, work in conjunction with sector partners such as FAB to create weekly podcasts and daily education podcasts, through to working with sector leaders creating exclusive education news podcasts.

Education Video Interviews

FE News have over 700 FE Video interviews and have been recording education video interviews with experts for over 12 years. These are usually vox pop video interviews with experts across education and work, discussing blue sky thinking ideas and views about the future of education and work.


FE News has a free events calendar to check out the latest conferences, webinars and events to keep up to date with the latest education news and strategies.

FE Newsrooms

The FE Newsroom is home to your content if you are a FE News contributor. It also help the audience develop relationship with either you as an individual or your organisation as they can click through and ‘box set’ consume all of your previous thought leadership articles, latest education news press releases, videos and education podcasts.

Do you want to contribute, share your ideas or vision or share a press release?

If you want to write a thought leadership article, share your ideas and vision for the future of education or the future of work, write a press release sharing the latest education news or contribute to a podcast, first of all you need to set up a FE Newsroom login (which is free): once the team have approved your newsroom (all content, newsrooms are all approved by a member of the FE News team- no robots are used in this process!), you can then start adding content (again all articles, videos and podcasts are all approved by the FE News editorial team before they go live on FE News). As all newsrooms and content are approved by the FE News team, there will be a slight delay on the team being able to review and approve content.

 RSS IconRSS Feed Selection Page