Productivity chart

Today is #WorldProductivityDay. Celebrated annually, the day provides both organisations and people the opportunity to find new ways to boost their productivity and commit to more efficient ways of working for the year ahead. 

The events of the past 15 months and the introduction of mass home-working have challenged many of our preconceived notions on productivity. Indeed, whilst many organisations were skeptical about working remotely pre-pandemic, the CIPD found that 71% of firms reported no loss of productivity during a year in lockdown - a third had even seen an increase.

With an increasing number of organisations now also confronted with a possible return to the office, a mix of home and office working is expected to continue for most. World Productivity Day has once again taken on a new significance. 

The future is flexible

With employees now accustomed to no commute times and a better work-life balance, the move to a new hybrid ‘work from anywhere’ model looks set to stay.

“I’ve always been a champion of remote and hybrid working,” said Kathryn Barnes, Employment Counsel EMEA, Globalization Partners. “You get more out of your employees when companies work flexibly, that’s been proven time and time again.”

She continues: “Flexible working enables workers to establish their own peak performance times, scheduling timely breaks to optimise their efficiency. Furthermore, by trusting employees to manage their own time - and balance work with home responsibilities such as the school-run - employees will feel more incentivised to work efficiently. As the world recovers post-pandemic, companies now have the opportunity to make temporary fixes into permanent benefits. Implementing flexible work structures can be instrumental in boosting productivity and engagement, making for a happier and more efficient team.”

“In the contact centre industry, we won’t see a return to the ‘new normal’ – instead, the industry as a whole will evolve,” agrees Martin Taylor, Deputy CEO at Content Guru. “We are already seeing the vast majority of contact centres going through this right now, by implementing remote working frameworks. How this has affected the productivity levels of employees will, of course, vary from individual to individual and contact centre operators need to be mindful of how their agents are managing this transition.”

He adds: “Investing in a cloud-based Contact Centre as a Service (CCaaS) solution would provide continuous communication and monitoring between call agent and supervisor. Screen recording, for example, enables both supervisors to keep an eye on their agents in real-time, and agents to feel supported in their work. This kills two birds with one stone, as supervisors can be safe in the knowledge the same excellent standards of customer experience are being delivered, and call agents can be freed from any concerns that they don’t have the proper support to work as effectively at home as they would do in a contact centre environment. Ultimately, for an industry typically averse to change, it has never been clearer that increased employee productivity starts with effective communication.”

Let’s get technical

This past year, productivity levels were disrupted like never before when working from home became the overnight norm. Brooke Candelore, Product Manager at BrightGauge Software, a ConnectWise solution, suggests that KPIs and metrics are one way to ensure productivity levels remain high. “By tracking KPIs and metrics, you can drive action and provide clarity in your business. Over time, these actionable data points affect your bottom line. I’m often asked what type of metrics should be tracked on a regular basis. The kind of metrics you track depend on a number of factors, but often boil down to what type of data is going to move the needle for your business.

“World Productivity Day is a great reminder of the importance of KPIs, and the value of having everyone in an organisation responsible for specific metrics. That’s because an accountable metric drives action. Measuring those metrics should be done regularly, and if possible, that should be done in the broader context of the business’ KPIs. A great way to do that is through data dashboards. Doing this will lead to greater productivity and improvement throughout your organisation.”

Digital business is a term that has been around for decades. But in the past few years it has become one of the hottest topics across the business landscape. However, Joel Reid, UK&I VP/General Manager at Axway, highlights that connectivity is something we take for granted. 

“We’ve come to expect it and depend upon it heavily, especially now many of us are working remotely. But how is it that we can access emails on our phone, download maps, shop online and have orders delivered the same day to our doorstep? The answer is API - application programming interfaces. APIs are the building blocks of brilliant digital experiences and have become vital tools for business growth and technological agility. In short they enable different services to interact and complement each other, opening the doors to a host of engineering and business possibilities. If APIs are not the poster child for World Productivity Day I don’t know what is!"

Putting employees front and centre

Boosting workforce productivity is often easier said than done. Research shows that while 94% of organisations are seeking to increase on-the-job productivity, 29% of leaders are overwhelmed and under-skilled. 

“Having a structured learning and development programme in place is key to help bridge that gap and enhance performance within specific roles,” suggests Agata Nowakowska, Area Vice President EMEA at Skillsoft. “However, with an increasing number of organisations navigating a newly-hybrid or remote working business model, employees require training that meets the demands of the modern workplace.

“In the digital world, employees are often mobile and running against time. Intelligent learning solutions that provide employees with engaging and tailored learning paths that will help them developing themselves, their teams or their business, are the solution for many forward-thinking companies as it enables them to meet each individual’s requirements while encouraging them to take control over their own learning. Employees can learn on the go, whether that means doing an eLearning module at their desk or watching a video whilst on their train journey home. By giving employees the freedom to choose their own path and investing in employee training, organisations can create a more engaged and productive workforce.”

Ultimately, World Productivity Day provides the perfect opportunity to reflect on the past year and reevaluate what is important and effective within teams and for customers. “At Leaseweb, productivity is at the core of everything we do; a motto we subscribe to is simply ‘get things done',” explains Terry Storrar, Managing Director UK at Leaseweb.

“Encouraging the right mindsets and implementing simple yet effective methods, such as the 80/20 rule, can provide immense value. The 80/20 rule states that 80% of a business' income comes from 20% of its projects. It’s a tool used to highlight the importance of identifying the highest priority work, ensuring that the available manpower is being spent on the most valuable projects instead of being wasted on unimportant details.

“Now, as we transition back into the office, many businesses will be looking to implement a hybrid framework that assures that all staff are connected, regardless of location,” he concludes. “During this big change, it will be important to once again reflect on productivity models such as the 80/20 rule - reminding employers and employees alike what are the most essential tasks to complete to ensure business continues to run as efficiently as possible.”

You may also be interested in these articles:

Sponsored Video

Advertisers

Upcoming FE Events

Advertiser Skyscrapers

Newsroom Activity

FE News: The Future of Education News Channel had a status update on Twitter 9 hours 49 minutes ago

RT @FENews: Committed to mental health – University Centre Leeds becomes early adopter of new charter: University Centre Leeds (@UniCentreL…
View Original Tweet

Alicia has published a new article: Teachers: Our Unsung Heroes of 2021 11 hours 59 minutes ago
william bradley commented on The Importance of Social-Emotional Learning with At-Risk Students 14 hours 37 minutes ago

SEL is helpful to both children and adults, increasing self-awareness,...

Latest Education News

Further Education News

The FE News Channel gives you the latest education news and updates on emerging education strategies and the #FutureofEducation and the #FutureofWork.

Providing trustworthy and positive Further Education news and views since 2003, we are a digital news channel with a mixture of written word articles, podcasts and videos. Our specialisation is providing you with a mixture of the latest education news, our stance is always positive, sector building and sharing different perspectives and views from thought leaders, to provide you with a think tank of new ideas and solutions to bring the education sector together and come up with new innovative solutions and ideas.

FE News publish exclusive peer to peer thought leadership articles from our feature writers, as well as user generated content across our network of over 3000 Newsrooms, offering multiple sources of the latest education news across the Education and Employability sectors.

FE News also broadcast live events, podcasts with leading experts and thought leaders, webinars, video interviews and Further Education news bulletins so you receive the latest developments in Skills News and across the Apprenticeship, Further Education and Employability sectors.

Every week FE News has over 200 articles and new pieces of content per week. We are a news channel providing the latest Further Education News, giving insight from multiple sources on the latest education policy developments, latest strategies, through to our thought leaders who provide blue sky thinking strategy, best practice and innovation to help look into the future developments for education and the future of work.

In Jan 2021, FE News had over 173,000 unique visitors according to Google Analytics and over 200 new pieces of news content every week, from thought leadership articles, to the latest education news via written word, podcasts, video to press releases from across the sector, putting us in the top 2,000 websites in the UK.

We thought it would be helpful to explain how we tier our latest education news content and how you can get involved and understand how you can read the latest daily Further Education news and how we structure our FE Week of content:

Main Features

Our main features are exclusive and are thought leadership articles and blue sky thinking with experts writing peer to peer news articles about the future of education and the future of work. The focus is solution led thought leadership, sharing best practice, innovation and emerging strategy. These are often articles about the future of education and the future of work, they often then create future education news articles. We limit our main features to a maximum of 20 per week, as they are often about new concepts and new thought processes. Our main features are also exclusive articles responding to the latest education news, maybe an insight from an expert into a policy announcement or response to an education think tank report or a white paper.

FE Voices

FE Voices was originally set up as a section on FE News to give a voice back to the sector. As we now have over 3,000 newsrooms and contributors, FE Voices are usually thought leadership articles, they don’t necessarily have to be exclusive, but usually are, they are slightly shorter than Main Features. FE Voices can include more mixed media with the Further Education News articles, such as embedded podcasts and videos. Our sector response articles asking for different comments and opinions to education policy announcements or responding to a report of white paper are usually held in the FE Voices section. If we have a live podcast in an evening or a radio show such as SkillsWorldLive radio show, the next morning we place the FE podcast recording in the FE Voices section.

Sector News

In sector news we have a blend of content from Press Releases, education resources, reports, education research, white papers from a range of contributors. We have a lot of positive education news articles from colleges, awarding organisations and Apprenticeship Training Providers, press releases from DfE to Think Tanks giving the overview of a report, through to helpful resources to help you with delivering education strategies to your learners and students.

Podcasts

We have a range of education podcasts on FE News, from hour long full production FE podcasts such as SkillsWorldLive in conjunction with the Federation of Awarding Bodies, to weekly podcasts from experts and thought leaders, providing advice and guidance to leaders. FE News also record podcasts at conferences and events, giving you one on one podcasts with education and skills experts on the latest strategies and developments.

We have over 150 education podcasts on FE News, ranging from EdTech podcasts with experts discussing Education 4.0 and how technology is complimenting and transforming education, to podcasts with experts discussing education research, the future of work, how to develop skills systems for jobs of the future to interviews with the Apprenticeship and Skills Minister.

We record our own exclusive FE News podcasts, work in conjunction with sector partners such as FAB to create weekly podcasts and daily education podcasts, through to working with sector leaders creating exclusive education news podcasts.

Education Video Interviews

FE News have over 700 FE Video interviews and have been recording education video interviews with experts for over 12 years. These are usually vox pop video interviews with experts across education and work, discussing blue sky thinking ideas and views about the future of education and work.

Events

FE News has a free events calendar to check out the latest conferences, webinars and events to keep up to date with the latest education news and strategies.

FE Newsrooms

The FE Newsroom is home to your content if you are a FE News contributor. It also help the audience develop relationship with either you as an individual or your organisation as they can click through and ‘box set’ consume all of your previous thought leadership articles, latest education news press releases, videos and education podcasts.

Do you want to contribute, share your ideas or vision or share a press release?

If you want to write a thought leadership article, share your ideas and vision for the future of education or the future of work, write a press release sharing the latest education news or contribute to a podcast, first of all you need to set up a FE Newsroom login (which is free): once the team have approved your newsroom (all content, newsrooms are all approved by a member of the FE News team- no robots are used in this process!), you can then start adding content (again all articles, videos and podcasts are all approved by the FE News editorial team before they go live on FE News). As all newsrooms and content are approved by the FE News team, there will be a slight delay on the team being able to review and approve content.

 RSS IconRSS Feed Selection Page