Videos and animations to provide guidance on common questions our Public Enquiries team receive.
Ofqual’s Public Enquiries team is the first point of contact for anyone with questions about the qualifications, assessments or awarding organisations we regulate.
We get some queries quite frequently, so we’ve made some short videos and animations to answer these - see below.
We recognise that questions can vary in their complexity, sensitivity and level of detail, so if you still have queries, do please speak to a member of the team by phone or email.
How can I get a replacement certificate?
This video explains what you should do if you’d like to replace a certificate for an exam or qualification you’ve completed previously.
Who do you regulate?
This video explains how Ofqual regulates awarding organisations, and how this work relates to schools, colleges and individual learners.
Do keep revisiting this page on a regular basis - we plan to add more content if we think it can help to answer questions from callers to our Public Enquiries line.